Website Terms and Conditions
Terms of Use
1. General
1.1. Welcome to koreanskincare.co.il (hereinafter: "the Website"), owned by Palmsbury Ltd.
1.2. The provisions of this Terms of Use document, as well as the Company's Privacy Policy and Cookies Policy (hereinafter collectively: "the Terms of Use") shall apply to the use of the Website and shall constitute the legal basis for any matter between the user of the Website (hereinafter: "the User") and the Company. Therefore, please read the Terms of Use carefully.
1.3. The use of the Website, to which these Terms of Use apply, is any action performed on the Website, such as browsing the Website, ordering or purchasing products offered on the Website, including through any computer or other communication device (such as a mobile phone), whether on the Internet or through any other network and/or communication means, and also including through an application and/or any other media through which the Website is operated.
1.4. The User's use of the Website constitutes the User's explicit consent to the provisions of the Terms of Use. If the User does not agree to what is stated in the Terms of Use, they must refrain from making any use of the Website.
1.5. The Company reserves the right to change the Terms of Use from time to time at its sole and absolute discretion, without the need for prior warning and/or notice.
1.6. The Company may, at any time and without notice, at its sole discretion, discontinue or suspend the operation of the Website, in part or in whole, or amend or change its nature and content. The User shall have no claims against the Company for such change.
1.7. The Terms of Use on the Website are intended for both women and men and are formulated in the masculine form for convenience only.
1.8. The chapter headings below are provided for the User's convenience and orientation only, and shall not be used in the interpretation of the Terms of Use.
1.9. The use of the Website is permitted for the User's personal purposes only, and no use or purchase for any other purpose, including commercial purposes, is allowed.
1.10. The User agrees that the Company's computer records regarding actions performed through the Website shall constitute prima facie evidence of the correctness of the actions.
1.11. The use of the Website and its content is "as is," without any possibility of intervention or alteration by any user and for private purposes only. It is strictly forbidden to use the Website and/or its content, in whole or in part, for commercial purposes. No part or all of the content may be copied, repaired, modified, reproduced, transmitted, displayed, published, transferred, sold, or distributed in any way by any user without the express prior written consent of the Company.
1.12. In the event of a contradiction between what is stated on the Website and/or the content of the Website and the provisions of the Terms of Use, the provisions of the Terms of Use shall prevail.
2. The Products
2.1. For the purpose of these Terms of Use, "the Products" are the products sold on the Website from time to time.
2.2. The Company is not obligated, in any way, to maintain any variety of products on the Website, and may, at its sole discretion and at any time, change, replace, and remove products from the product range on the Website.
2.3. The product images and/or size guide on the Website are for illustration purposes only and are not binding on the Company. It is clarified that there may be differences between the sizes displayed on the Website, some or all of them, and the actual product sizes, and the User hereby waives any claim and/or demand and/or lawsuit in this regard.
2.4. Without derogating from the generality of the foregoing, if there is a clerical error in the description of the color and/or in the appearance of the color, and/or there is a difference between the color of the product and how the color appears on the screen, this will not bind the Company. The colors on the Website are for illustration purposes only and there may be differences between the colors displayed on the Website, some or all of them, and the actual colors of the products.
3. The Right/Eligibility to Make Purchases on the Website
3.1. Any user who meets the cumulative conditions listed below may purchase products on the Website:
3.1.1. The User is capable of performing binding legal actions, and the User declares that they are 18 years old or older.
3.1.2. The User has a valid credit card duly issued by one of the credit card companies active in Israel, or has willingly obtained the consent of the credit card owner to use it, or is registered for a payment application that allows payments on the Website.
3.1.3. The User has an email address on the internet.
3.2. The Company reserves the right to prevent access to product purchases and/or to cancel purchases by users whose conduct is inappropriate or not in accordance with the provisions of the Terms of Use, or who attempt to harm the proper management of the Website and/or the Company.
3.3. The Company reserves the right to limit the quantity of products that the User may order on the Website.
4. Ordering Products on the Website and Registration to the Website
4.1. Products can be ordered on the Website as a guest, without registration. To place an order, the requested details must be entered on the Website.
4.2. Alternatively, products can be ordered on the Website as a registered user, by using the "Login/Register" field on the Website. A registered user can track the status of their orders in their personal area on the Website.
4.3. After selecting a product and adding it to the "shopping cart", the User will place the order according to the instructions on the Website.
4.4. During the order process, the User must provide the Company with their details and choose a payment method. Without providing the requested details, the User will not be able to complete the order. It is clarified that the User undertakes to provide full and accurate details.
4.5. When placing the order, the User will choose one of the payment methods available on the Website, as updated from time to time by the Company. If the User chooses to pay by credit card, the Company will verify the credit card details and obtain payment approval from the credit card company before processing the order. Without derogating from any legal provisions and the provisions of the Terms of Use, the Company will not be able to confirm the order without credit card company approval. In addition, the User can pay using payment applications, as updated on the Website from time to time, subject to the terms of use and privacy policy of the payment applications. If it turns out that the order cannot be completed, among other reasons because the User's credit card is not valid and/or because the credit card company does not honor the transaction, a Company representative will contact the User to complete the transaction, using the email address and/or phone number entered when placing the order.
The Company may use verification services of credit card companies. Therefore, when placing an order whose price is above 300 NIS including VAT, or any other amount determined by the Company from time to time and at its sole discretion, an SMS message will be sent to the User's mobile phone number linked to the credit card used for the transaction.
4.6. The User must ensure that correct and accurate details are provided when placing the order to avoid errors and delays in fulfilling the order. To remove any doubt, the User will be prevented from raising any claim and/or demand against the Company due to delays and/or errors in the order resulting from incomplete and/or inaccurate details.
4.7. Upon completion of the order, an electronic notification of order receipt will be sent to the email address provided by the User when placing the order. For the avoidance of doubt, this confirmation does not obligate the Company to supply the products, and it serves as evidence that the order details have been received by the Company.
4.8. If, after placing the order, the Company discovers that one or more of the purchased products cannot be supplied, including because it is out of stock (even if it was displayed as in stock at the time of placing the order), the Company will not be obligated to supply the product to the user, and the user will not be charged for the product that cannot be supplied, and the user will have no claim against the Company in this regard. In this case, the Company will contact the user using the contact details provided by the user on the Website and inform them that the product cannot be supplied.
4.9. For the avoidance of doubt, in cases where the cancellation of an item from the shopping cart changes the composition of the cart and consequently the shipping fees, the Company may notify the User in advance and allow them to choose another item, cancel the order and/or part of it, or pay the shipping fees as required by the shipping policy.
4.10. The Company may update the prices of the products on the Website from time to time without prior notice. The valid price for an order placed is the price on the Website at the time the order was placed. If prices were updated before the order was completed, the User will be charged according to the updated prices.
4.11. A business day is Sunday to Thursday, where the day the order is placed, Fridays, Saturdays, holiday eves, holidays, non-working days, intermediate days of holidays, and memorial days are not included as business days.
4.11.1. Orders received after 3:00 PM will be shipped on the next business day.
4.11.2. Changes to an order recorded in the system will be possible until 1:00 PM on the same day.
5. Delivery, Transportation and Shipping
5.1. The prices on the website include shipping fees, in accordance with the Company's shipping policy, as updated from time to time.
5.2. After confirming the order, the Company, or its representative, will deliver the order to the address in Israel that was entered during the order, and in accordance with the shipping policy.
5.3. The delivery time (home delivery) is 3-5 business days, not including the order day. Notwithstanding the foregoing, the shipping times specified in the shipping policy are estimated and will be counted from the date of order approval by the Company. Delays in delivery times may occur, including those dependent on third parties, such as the distribution company, which are beyond the Company's control, and the Company will not be liable for any delay/postponement in the delivery of products.
5.4. If the shipment is not delivered for a reason related to the user, including but not limited to, due to providing incorrect and/or inaccurate and/or imprecise details when placing the order and/or if the user refused to accept the shipment, the user will be charged the shipping fee.
5.5. The Company shall not be liable for any delay or postponement in delivery and/or non-delivery of an order, caused by "force majeure" and/or events beyond the control of the Company and/or the distribution company, wars, strikes, natural disasters, security events, epidemics, lockdowns, computer system malfunctions, telephone system malfunctions, email service malfunctions, changes in security or health situations, and other situations and events beyond the control of the Company and/or the distribution company.
5.6. The Company and anyone on its behalf may refuse to deliver an order to areas restricted for security access, as may change from time to time, at the Company's discretion.
5.7. The Company may update shipping rates from time to time without prior notice.
5.8. The shipping rate for an order placed is the shipping rate on the Website at the time the order was placed. If shipping rates were updated before the order was completed, the User will be charged according to the updated rates.
Customer Service
For questions about the products, or for more information about the website, its activity and how to place orders, please contact the Company's customer service through one of the following means:
6.1. By phone: 035759856 , Sunday-Thursday between 10:00-17:00
6.2. By email: officelw@netvision.net.il
6.3. On the "Contact Us" page of the website: https://koreanskincare.co.il/pages/contact
7. Cancellation of Transaction and Return of Products Purchased on the Website
7.1. A User who has placed an order may cancel the transaction in accordance with the provisions of the Consumer Protection Law, 5741-1981 (hereinafter: "the Consumer Protection Law"), the main points of which are set out below.
7.2. A user who has made a transaction for the purchase of products on the Website shall be entitled to cancel the purchase of the products, from the day of the transaction until 14 days from the day of receiving the products, or from the day of receiving the disclosure document (whichever is later), or to exchange them (for a different size, model and/or color), provided that the product has not been used and there is no defect or damage to it or its original packaging.
7.3. If the User is a person with a disability, a senior citizen, or a new immigrant (as these terms are defined in the Consumer Protection Law), the User may cancel the transaction from the time the transaction was made, and up to 4 months from the day of receiving the products or from the day of receiving the disclosure document (whichever is later), provided that the transaction involved a conversation between the Company and the User. The Company may require the User to present a suitable certificate, all in accordance with the provisions of the Consumer Protection Law.
7.4. Cancellation of a transaction will be carried out by sending a cancellation notice to the Company or a request for product exchange (hereinafter collectively: "the Notice") by one of the following methods:
7.4.1. By phone: 035759856, Sunday-Thursday between 10:00-17:00
7.4.2. By email: officelw@netvision.net.il
7.4.3. On the website: https://koreanskincare.co.il/pages/contact
7.5. In the notice, the User will provide their name, ID number, and the order number they wish to cancel or exchange, a phone number or email address through which they can be contacted, and if the cancellation is made via notice/email, also the last four digits/information regarding the payment method used for the transaction.
7.6. If the User requests to cancel the transaction after receiving the products, the User shall return the products to the Company, at their own expense, via a courier on behalf of the Company. The User shall coordinate the courier's arrival time with the Company, in accordance with the Company's return and cancellation policy. The fee for returning products via courier shall be published on the Company's website. The Company may update the return fees for products via courier from time to time without prior notice.
7.7. Notwithstanding the above, if the cancellation was due to a defect or malfunction in the product and in accordance with the provisions of the law, the Company will collect the products from the location where they were delivered to the user, free of charge to the user. The user will coordinate the product collection time with the Company by contacting the Company as detailed in Section 6 of the Terms of Use above.
7.8. For the avoidance of doubt, the right of cancellation shall not apply to products specially manufactured for the consumer according to special requirements or measurements and/or by virtue of any other provision stipulated in the Consumer Protection Law and/or other law, which limits the right of cancellation as stated. Likewise, no monetary refund will be given for items for which no monetary consideration was paid, including gift certificates.
7.9. Within 14 days from the date of receipt of the cancellation notice, the Company will refund to the User the part of the transaction price that the User paid for the products and cancel the charged amount, or alternatively, will provide the User with a credit for purchase on the Website (at the User's choice). The User will keep the invoice until receiving confirmation that the refund has been processed. The refund will be made under the same terms as the original transaction.
It is clarified that, in any case, the monetary refund and/or website credit will be made within 14 days as stated, even if the User returned the product via courier or to one of the Company's branches (monetary refunds and/or website credits are not processed at branches).
7.10. In the event of a cancellation of a transaction for the purchase of a product bought on sale or through a special offer, the amount to be refunded, if the User is entitled to a monetary refund, will be the amount actually paid (i.e., after the sale or special offer was applied). Products purchased under "special sale" conditions (e.g., buy one get one free, 3 for 100 NIS) and/or with special offers, will be returned under the same purchase conditions (upon return of all products). If only some of the products are returned, the monetary refund and/or credit voucher (as applicable) will be given according to the relative discount rate actually given for the product at the time of purchase (i.e., the full price will be paid for the products not returned).
7.11. The Company may charge the User a cancellation fee of 5% of the transaction price or 100 NIS, whichever is lower, provided that the cancellation was not due to a defect, malfunction in the product, or discrepancy between the received product and the transaction details document, all in accordance with the provisions of the law.
7.12. For the avoidance of doubt, in a transaction that was partially cancelled, such that not all items ordered in that order were returned to the Company, no shipping fees will be refunded.
7.13. Transaction cancellation and monetary refund will only be possible via the credit card or payment application used to place the order on the Website.
7.14. In addition to the above, within 14 days from the date of receiving the product, the User may request an exchange of size and/or color of a product purchased on the Website, subject to the Company's approval and prior coordination with the Company's customer service. For the avoidance of doubt, an exchange will only be possible for color and/or size. No exchange for a different product/model will be allowed.
If the User chooses to exchange the products through a courier on behalf of the Company, the User will coordinate the courier's arrival time with the Company. The Company may update the shipping rates as stated from time to time without prior notice.
7.15. The User's right to cancel a transaction and/or exchange products does not detract from the Company's right to claim damages in the event of cancellation of a transaction and/or return of products if the Company finds that their value has decreased, including as a result of deterioration or change in their condition while in the User's possession.
8. Cancellation of Order by the Company
8.1. The Company shall be entitled to cancel the User's order, including if an error occurred in the order price, and at its sole and absolute discretion and for any reason whatsoever.
8.2. The Company will send the User a notice of order cancellation, refund the User the portion of the transaction price paid by the User for the products, and cancel the charge (if and as paid). The User will have no claim and/or demand against the Company due to such cancellation.
9. Promotions, Benefits, and Discounts
9.1. The Company may offer promotions, benefits, discounts, and more on the Website from time to time and at its sole discretion, and may at any time cease all of these, replace them or change them, including but not limited to changing dates, discontinuing them or extending them, all at its sole discretion and without the need for any prior notice.
9.2. The User has no inherent right to benefit from promotions, discounts, benefits, and more. Any change in the order details or its price, whatever the reason, will lead to a re-evaluation of the User's eligibility for the promotion, benefit, or discount.
9.3. In promotions/discounts/benefits involving more than one product, the promotion/discount/benefit will apply to the cheapest product among them. If the promotion/benefit/discount is redeemed more than once, the promotion/benefit/discount will apply to the cheapest items in the order.
9.4 For the avoidance of doubt, the Company does not allow stacking of promotions/discounts, and these will not apply to existing promotions/discounts. In any case where there are several different possible benefits, only one benefit, the highest among them, can be redeemed at the time of purchase.
10. Warranty and Service
10.1. The Company will provide a warranty for products purchased on the Website, in accordance with the Company's warranty certificate:
10.2. The Company makes efforts to ensure that the information displayed on the website is accurate, but it is clarified that inaccuracies or errors may appear. The Company will not be liable for such inaccuracies or errors.
10.3. The Company shall not bear any liability for any damage, loss, or expense, of any kind or type, direct and/or indirect, which has been caused and/or will be caused to the User as a result of using the Website, placing an order, purchasing products, using products, and anything related and connected thereto.
If the defect is in the appearance of the products, it is the customer's responsibility to inform the company within 2 business days of receiving the product. Claims regarding appearance defects that were communicated to the company after 2 business days from receiving the product will not be accepted, and the company's warranty will not apply to these defects.
"Discomfort" after using a product does not in itself constitute a defect and therefore is not the responsibility of the Company.
10.4. The Company and anyone on its behalf shall not be liable and shall not bear any damage of any kind or type, direct, indirect, consequential, or special, that may be caused to the User and/or to a third party, in connection with the use and/or order through the Website - whatever the cause of action - including loss of income and/or loss of profit caused for any reason.
10.5. Should a court determine, despite the above, that the Company bears liability towards the User, then the Company's liability in connection with these terms of use and according to law, including but not limited to liability for loss, damages, remedies, costs, and expenses (including reasonable attorney's fees) shall be limited to direct damages only caused by the Company and anyone on its behalf, and the total cumulative liability of the Company and anyone on its behalf shall not exceed the total consideration actually paid by the User for a product purchased from the Company for which the claim was filed. Without derogating from the foregoing, the Company shall not be liable for any indirect, consequential, special, and/or punitive damage whatsoever.
11. Indemnification
The User hereby undertakes to indemnify the Company and anyone on its behalf against any damage, loss, liability, claim or demand, including legal expenses and attorney's fees, caused by the User and/or any third party as a result of the User's unlawful use of the Website and/or breach of any of the Terms of Use.
12. Sending Advertisements, Newsletters and Direct Mail
12.1. The Company offers the User to receive from the Company and anyone on its behalf newsletters, information on benefits, promotions, discounts, and marketing information, including advertising material as defined in the Communications (Bézèq and Broadcasts) Law, 5742-1982 (hereinafter: "the Notifications" and "the Law" respectively). The User's consent to receive the Notifications constitutes explicit consent to receive advertising material in accordance with the provisions of the Law.
12.2. By filling in the details on the website, the user gives their explicit consent to receive messages through all electronic means, including fax, automatic dialing system, email, short message service, SMS, and more.
13. Website Activity Suspension
The company reserves the right to discontinue, at any time, for a fixed period or indefinitely, at its sole discretion, the activity of the website and/or part thereof and/or the sale of products through it, and the user shall have no claim and/or demand against the company in connection with the foregoing.
14. Intellectual Property
14.1. All intellectual property rights on the website and/or in the company's brands, including patents, copyrights, designs, methods, and trade secrets, whether registered or not, are the sole property of the company. These rights apply, inter alia, to the graphic design of the company's website, its databases (including product lists, product descriptions, etc.), the website's computer code, its internet address, and all other details related to its operation.
14.2. It is forbidden to copy, reproduce, distribute, sell, market, or translate any information from the website (including trademarks, images, texts, and computer code) without obtaining the company's explicit prior written permission.
14.3. No commercial use may be made of the data published by the company, the company's database, the product lists appearing therein, or other details published by the company without obtaining the company's explicit prior written consent.
14.4. Icons, all information and/or displays appearing on the website, including graphics, design, verbal presentation, trademarks, logos, as well as their arrangement and presentation, are the exclusive property of the company. Any use of this property of the company shall be made only according to the terms of use.
14.5. No use shall be made of any trademark or design of a product or model appearing on the website or photographs found on the website that are protected intellectual property, both by Israeli law and by international conventions to which the State of Israel is a signatory.
15. Sending Documents to the User
15.1. The company will be entitled to send the user, by computerized means and technological methods (including via email address provided by the user to the company, SMS, messages, and more), documents related to the order, including financial documents.
15.2. These documents include, among others, tax invoices, receipts, documents that the company is required to send to the user in cases of a continuous transaction (as defined in the Consumer Protection Law) (if relevant), documents that the company is required to send according to the Consumer Protection Law, and more. The user's use of the website constitutes consent to receive such documents in a computerized manner as stated in this section.
16. Prohibited Uses
The following actions are prohibited, and the user is not permitted (and is not permitted to allow any third party) to perform the following actions:
16.1. To use the website and/or content for any illegal, immoral, unauthorized, and/or prohibited purpose.
16.2. To use the website and/or content for commercial purposes or purposes that are not private.
16.3. To remove or separate from the content and/or the website any restrictions and signs indicating proprietary rights of the company or its licensors, including all proprietary notices appearing therein (such as ©, TM, or ®).
16.4. To violate and/or infringe the users' rights to privacy and other rights, or to collect personal information about users, whether manually or by using any robot, spider, crawler, any search or retrieval application, or by using other manual or automatic means, processes, or methods to access the website and retrieve, collect, and/or extract information.
16.5. To harm and disrupt the operation of the website or the servers or networks hosting the website.
16.6. To perform any action that creates or may create a heavy load on the website's infrastructure.
16.7. To circumvent the measures used by the company to prevent or restrict access to the website.
16.8. To copy, modify, alter, adapt, transmit, make accessible, translate, redirect, reverse engineer, convert binary code to open code, decompile, or separate any part of the content or the website, or to publicly display, create derivative works, perform, distribute, sublicense, make any commercial use, sell, rent, transfer, lend, process, gather, combine with other software – of any material subject to the proprietary rights of the company, including the company's intellectual property.
16.9. To sell, license, or exploit for any commercial purpose any use or access to the website.
16.10. To violate the terms of use and any part thereof.
16.11. To violate any law in connection with the use of the website.
17. Violation of Terms of Use
If the company has reason to suspect that a user has violated any of the terms of use, the company will be entitled, at its sole discretion and without prior notice, to take one or more of the actions listed below, without derogating from any right or remedy available to the company by law:
17.1. To block the user's access to the website;
17.2. To cancel the user's order;
17.3. To demand and/or sue the user for any remedy to which it is entitled by any law.
18. Information on the Website
18.1. The website includes general information about the company, its field of activity, and the various products offered by it on the website.
18.2. The information is provided on an "AS-IS" basis and is presented for informational purposes only.
18.3. The website may offer links, hyperlinks, or banners to other websites, over which the company does not supervise or check their reliability, legality, and all matters related to their security. Therefore, the company shall not bear any liability and is exempt from any responsibility in connection with any damage, loss, or expense, of any kind or type, whether direct or indirect and/or consequential and/or resulting, which was caused and/or will be caused to the user and to a third party, due to the use of the website and/or such web pages and/or the content published therein.
19. Governing Law and Jurisdiction
The terms and provisions detailed in the terms of use, as well as any changes or amendments thereto, as well as the use of the website, shall be governed by the laws of the State of Israel without reference to its conflict of laws provisions. The exclusive jurisdiction for any dispute and/or claim that may arise in connection with or related to the use of the website is vested exclusively in the courts of Tel Aviv-Jaffa.
20. Additional Terms
20.1. Should any provision of these terms of use be determined by the court to be illegal and/or invalid, despite the parties' intention, this shall not invalidate the remaining provisions of these terms of use and/or the parts of that provision that were canceled and/or reduced by the judicial authority.
20.2. Prices on the website include VAT, where applicable.
20.3. These terms of use do not derogate from any right granted to the company by law.
20.4. Waiver, forbearance from action at the due time, or granting of an extension shall not be deemed a waiver by the company of any of its rights under these terms of use or by law, and shall not serve as an estoppel to a claim by it or on its behalf, unless such waiver is made explicitly and in writing.
20.5. The company may, at its sole discretion, change the terms of use from time to time without the need for prior notice or warning. Updated terms of use published on the website will be binding on the user. The user's continued use after the terms are updated will constitute the user's consent to the updated terms, including the changes made.
20.6. If any term of these terms of use is found to be illegal, void, or unenforceable, that term shall be deleted from these terms of use, and its deletion shall not affect the legality and validity of the remaining terms of use.
Updated November 2025.